Seller center - Seller Protections

We will take care of any issues with the buyer, including removing any negative and neutral feedback, defects, and open cases in service metrics..

You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.

Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions.

If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees.

You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics.

Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect.

Watchers, bidders, or buyers will still be able to continue to do business with you.

We understand that inadvertent mistakes can happen.