In this instance, customers are using online sessions with store associates to scope out product choices before leveraging physical stores to complete purchases, helping to ensure brick-and-mortar commerce remains alive and well.
The Human Touch Bring the personal touch of in-store shopping to your online store. Your Competitive Edge Set your online experience apart – empower your store staff, experts or influencers to assist online shoppers. Supercharge Your Sales With Hero, one in four customers will go on to buy and spend up to 70% more. Be there. Virtually.
In the past six months alone, more than 1,000,000 shoppers have used Hero to connect virtually with an associate in their nearest store — making them 21 times more likely to buy online versus shopping unassisted. For partners, Hero has given them the critical tools to stay connected with customers. More than eighty percent have been able to keep part, if not all, of their store teams employed and selling via Hero while working from home. For one partner, Credo Beauty, sales via Hero have.
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